Clear instructions
Record the route, timing, movement type, vehicle and handover contacts before publishing.
Dealer collection and delivery
From forecourt to handover. One clear run.
Coordinate vehicle collection and delivery without separating the driver conversation, inspection photographs, journey updates and handover evidence.
Collection details Inspection evidence Journey updates Confirmed handover
Dealer delivery workflow
The recipient sees a vehicle. Your team needs the complete record.
A successful vehicle delivery depends on more than reaching the destination. The correct vehicle must be released to the right driver, its condition must be recorded, progress must remain visible and the recipient must be able to confirm handover.
MotorRelay keeps those checkpoints attached to the same run. That gives sales, operations and accounts a shared view without relying on screenshots or searching through separate conversations.
- Collection and delivery contacts stay with the movement information.
- Inspection photographs help distinguish existing condition from delivery questions.
- Status and live-location updates reduce routine calls to the driver.
- QR or PIN handover records when the vehicle reaches the authorised recipient.
One delivery record
The evidence follows the vehicle.
Condition photographs
Required inspection steps create a time-linked view of the vehicle at both ends.
Connected communication
Questions, updates and incident messages remain visible within the relevant run.
Recorded completion
The recipient uses the delivery QR code or PIN before the payment step is completed.
Different destinations, consistent process
Use the same clear workflow across your operation.
MotorRelay can support branch-to-branch stock moves, trade collections, customer deliveries and inbound part-exchange vehicles. The route changes; the need for accurate details and a reliable handover record does not.
- Site transfers: both branches can work from the same movement details.
- Customer delivery: provide the recipient and timing information the selected driver needs.
- Part exchange: document the inbound vehicle at collection and again at dealership arrival.
- Auction collection: include release information, access instructions and the correct delivery site.
Accurate from the start
The best delivery record starts with an honest booking.
The dealership should describe whether the vehicle is roadworthy, whether it can be driven or must be transported, where the keys and documents will be released, and who can accept it at delivery. A non-runner should never be presented as a driven movement.
MotorRelay records the information and workflow, while the dealer and selected independent driver remain responsible for following the agreed instructions and applicable legal, insurance and safety requirements.
Choose the correct movement type.
Driven delivery is for a roadworthy vehicle that can lawfully be moved as described. Use a suitable transporter or recovery arrangement when it cannot.
Delivery questions
Before the
vehicle leaves.
Can MotorRelay be used for customer delivery?
Yes. The dealer can provide the collection, delivery and recipient details for a customer handover. The final recipient must be available and able to complete the required QR or PIN confirmation.
What vehicle photographs are recorded?
The run workflow requests collection and delivery inspection evidence, including the required vehicle views and any condition notes shown in the app.
Can the dealership message the driver?
Yes. The dealer and selected driver have a run-specific conversation so operational messages remain attached to the movement.
Does live location replace delivery updates?
No. Shared location supports the run view but depends on the driver's device and connection. Important access, safety or handover information should still be communicated directly through the run.
Can a non-running vehicle be delivered?
It must be posted using an appropriate transporter or recovery method and described accurately. A vehicle that is unsafe or not roadworthy must not be presented as a drive-away movement.
Related vehicle movements
Choose the right route into MotorRelay.
A clearer delivery workflow
Connect the journey to the handover.
Register your dealership for MotorRelay early access.