Terms and Conditions

Last updated: 14 September 2026 · Version 1.6 · Draft for legal review

1. About these terms

These terms apply to the MotorRelay website, mobile apps and services. MOTORRELAY LTD, a company registered in England and Wales under number 16782823, is referred to as “MotorRelay”, “we”, “us” or “our”. A “dealer” is a business that posts a vehicle movement. A “driver” is a person or business that applies to carry one out. A “run” is a vehicle collection and delivery arranged through MotorRelay.

MotorRelay is intended for business use by people aged 18 or over. If the law treats a user as a consumer, nothing in these terms removes rights that the law gives them.

By opening an account or accepting these terms, you agree to follow them. If you act for a business, you confirm that you have permission to bind that business.

2. What MotorRelay does

MotorRelay provides a marketplace where dealers can advertise runs and independent drivers can apply for them. The dealer chooses the driver. When the dealer accepts a driver, the dealer and driver agree that the driver will complete that run on the details shown.

MotorRelay supports account checks, communication, journey records, photographs and Stripe payment initiation. MotorRelay does not own the vehicles, employ the driver, insure the run, hold the driver’s payment as escrow or guarantee that either party will meet every obligation. Checks reduce risk but do not replace each user’s own legal and safety responsibilities.

3. Accounts and checks

You must give complete and accurate information, keep it up to date, protect your login details and tell us promptly if you believe somebody has accessed your account.

Dealers must complete the required business, identity and authority checks before posting runs. Drivers must maintain the identity, driving licence, insurance, trade plate and transport evidence required for the work they apply for. Evidence must remain valid for the whole run.

We may request updated evidence or carry out further checks where reasonably needed for safety, fraud prevention or legal compliance. Approval is not legal, insurance or financial advice.

4. Posting a run

The dealer must have authority to arrange the movement and must provide accurate details, including the vehicle, value, condition, collection and delivery points, timing, transport method, keys, documents and any known issue affecting safety, legality or cost.

The dealer may save a completed run as a draft and return to edit, publish or delete it later. A draft is visible only within the dealer's account, is not advertised to drivers, does not use the introductory free-run allowance and does not incur a Platform Fee. Information in a draft must still be accurate when it is published.

MotorRelay may suggest “auction” or “private” from the selected collection business name. The dealer must check that suggestion and provide an auction reference where required. The dealer must disclose known faults, warning lights and roadworthiness concerns. Route times are estimates.

A dealer's first 3 published runs are covered by the introductory free-run allowance. After that allowance is used, the Platform Fee shown before confirmation must be paid before a run becomes available for driver quotes. Closing or leaving Stripe checkout does not publish the draft or charge the Platform Fee unless Stripe confirms payment.

5. Applying for and accepting a run

Before applying, a driver must decide whether they can complete the run safely and legally with suitable insurance, licence, trade plates, equipment and time. The driver submits the amount they want to receive and may add information supporting their application. An application may be withdrawn while it is still pending.

The dealer may compare each applicant's quote, verification, scorecard, completed-run record and application information. The dealer is not required to choose the lowest quote. A run becomes agreed when the dealer accepts a driver through MotorRelay, at which point the accepted quote becomes binding. The driver must complete it personally unless MotorRelay and the dealer have expressly approved a substitute in advance.

6. Dealer responsibilities

The dealer must:

• give truthful and complete information;
• make lawful and reasonably safe collection and delivery arrangements;
• provide access to the vehicle, keys and stated documents;
• answer important questions and review completion evidence fairly;
• pay the amounts agreed through MotorRelay;
• never ask a driver to break the law or continue unsafely; and
• not move a MotorRelay-introduced run off the platform to avoid agreed fees or safeguards.

7. Driver responsibilities

The driver must:

• remain legally entitled, fit and sufficiently rested to drive;
• not undertake a run while under the influence of alcohol, illegal drugs or recreational substances, or while affected by prescribed or non-prescribed medication that may impair safe driving;
• use the agreed movement method and suitable insurance and equipment;
• obey road, towing, loading and vehicle-use laws;
• inspect the vehicle and submit honest, timely evidence;
• take reasonable care of the vehicle, keys and documents;
• report delays, damage, accidents, breakdowns and safety concerns promptly;
• use location sharing honestly and only interact with the app when safe; and
• communicate professionally and treat others fairly.

No deadline requires a driver to break the law or continue when unsafe. MotorRelay may have to collect and report driver and payment information to HMRC.

8. Independent contractor status

Drivers use MotorRelay in business on their own account as self-employed independent contractors. Nothing in these terms is intended to create an employment relationship, partnership, joint venture or agency between MotorRelay and a driver.

A driver chooses when to use the platform and whether to apply for any available run. MotorRelay does not promise to offer any minimum amount of work, and a driver is not required to apply for or accept any run. Once a driver accepts an assigned run, they must meet the responsibilities agreed for that run.

Drivers are responsible for their own income tax, National Insurance, VAT where applicable, business insurance, equipment and business expenses. Drivers operating through a company or other intermediary are responsible for obtaining advice about any applicable tax or off-payroll working rules.

Employment and tax status depend on the law and the reality of the working relationship, not only the name used in these terms. Nothing in this section removes any statutory right or legal status that cannot lawfully be excluded.

9. Prices and payment

The dealer posts the run without setting a transport price. The first 3 runs published by a dealer are free of the ordinary MotorRelay Platform Fee. Once that introductory allowance has been used, the dealer pays the Platform Fee displayed at publication before the run is made available to drivers. The allowance does not waive separately disclosed optional services, boosts or cancellation charges. The Platform Fee is earned when the run is published because MotorRelay has begun supplying the marketplace service and is normally non-refundable.

Drivers submit the amount they want to receive and may add information supporting their application. The dealer may compare price, verification, scorecard, completed-run history and application information and may choose whichever suitable driver they prefer. The dealer is not required to choose the lowest quote. When the dealer selects a driver, that quote becomes a binding business payment obligation and cannot be changed unilaterally. No additional selection or assignment fee is charged merely because the dealer chooses a driver.

After delivery is confirmed using the required QR code or PIN and the completion evidence is submitted, the dealer must pay the accepted driver charge through Stripe. Stripe processes that payment for the driver’s connected account. MotorRelay does not collect or hold the driver’s money as escrow and does not operate a payout-release process. Stripe or the driver’s bank may still delay availability while carrying out checks or processing the transfer.

We may correct an obvious pricing or calculation error and will explain any correction that affects a user. We will not add an optional charge without clear agreement.

If a vehicle breaks down after collection, MotorRelay uses the live-location route recorded up to the time the issue was reported. The mileage payment is calculated using the normal price for the agreed movement method, including its base price, included miles and per-mile rate, and will not exceed the original agreed mileage payment. While recovery is awaited, the driver earns £18 per hour, calculated at 30 pence for each completed minute from the issue report until the driver uploads photographic proof that recovery has arrived. A verified wait of less than one complete minute has no extra waiting charge. The dealer is shown this waiting rate before confirming that recovery has been dispatched and is shown the final recorded calculation before paying the driver charge through Stripe.

10. Changes, expiry and cancellation

A dealer may edit or delete a draft without cancelling a published run. A dealer may change permitted details on an unassigned published run, subject to the controls shown by MotorRelay. Material changes after assignment must be agreed and recorded. If an unassigned listing expires, the dealer may update and repost it or cancel it.

A selected driver may cancel without charge during the two-minute grace period shown after selection. After that period, the disclosed £14.99 driver cancellation charge applies unless MotorRelay waives it for a genuine exceptional reason. The run is then returned to the marketplace so another driver can apply. Repeated late or avoidable cancellation may lead to an account review.

A dealer may cancel while a published run remains unassigned. Once a driver has been selected, dealer self-cancellation is unavailable and the dealer must contact MotorRelay support so the vehicle, payment and any work already performed can be reviewed safely.

After inspection or collection starts, the parties must record what happened and preserve relevant evidence because completed work, waiting time, recovery and expenses may still need to be paid. Any right to cancel or receive a refund given by law remains unaffected.

11. Collection, tracking and delivery

The driver must complete the required collection inspection and photographs before marking a vehicle collected. If required, the driver must confirm location near collection and delivery. Live location may continue during the active journey, including in the background where permission allows, as explained in the Privacy Policy.

The driver must submit the required delivery evidence and completion notes. The dealer must approve completion or give an honest reason for rejecting it.

12. Vehicle condition, insurance and incidents

The dealer remains responsible for disclosing known defects and having authority to move the vehicle. The driver remains responsible for checking visible condition, stopping when unsafe and maintaining insurance suitable for paid vehicle movement, custody, the chosen method and declared value.

MotorRelay’s document checks do not make MotorRelay an insurer or guarantee that an insurer will accept a claim. Users must report incidents promptly, preserve evidence and cooperate reasonably with insurers, recovery providers, police and MotorRelay.

13. Completion and direct driver payment

After delivery, the driver submits completion and evidence and the dealer confirms delivery using the required QR code or PIN. The dealer must then pay the accepted driver charge through Stripe without unreasonable delay. A dealer with an overdue delivery payment may browse the Platform, but commercial account actions may be restricted until payment succeeds.

The dealer expressly accepts the selected quote as a binding business payment obligation. An amount that remains unpaid is a business debt due to the driver or the party legally entitled to collect it. MotorRelay may send reminders, restrict commercial activity and provide the platform records reasonably needed by the parties. Reasonable recovery costs may be claimed only where the contract and applicable law permit.

14. Complaints, damage and insurance matters

MotorRelay does not decide liability for vehicle loss, damage, insurance cover or policy excesses and does not pause or release the driver’s payment while the parties disagree. The dealer and driver should communicate promptly, preserve photographs, inspections, location records and messages, and refer insured matters to the appropriate insurer or broker.

A user may still complain about MotorRelay’s own service under the Complaints Handling Policy. MotorRelay may preserve and provide relevant platform records where lawful, correct a platform or payment-processing error, and cooperate with insurers, payment providers, police, courts or regulators. Each party keeps the right to obtain independent legal advice or pursue another lawful remedy.

15. Respect, equality and professional conduct

Everyone using MotorRelay must treat other people with dignity, courtesy and respect. Users must not engage in harassment, bullying, victimisation, intimidation, threatening conduct, abusive language, inappropriate or repeated unwanted contact, or the sharing of offensive, hateful or inappropriate content.

Users must not unlawfully discriminate against or treat a person unfairly because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.

Contact with customers, dealerships, drivers and other third parties must remain professional and must relate only to a legitimate vehicle movement or support need. A serious breach may result in immediate account restriction or closure. Anyone who experiences or witnesses concerning conduct should report it to MotorRelay promptly.

16. Safety and health

Dealers and drivers must comply with road traffic and health and safety laws, use safe working practices and consider the risks created by each collection, delivery, loading or recovery arrangement. A user must stop or postpone an activity where they reasonably believe it cannot be completed safely or lawfully.

Accidents, injuries, dangerous occurrences, near misses, vehicle safety problems and unsafe instructions must be reported promptly. Users must preserve relevant evidence and cooperate reasonably with MotorRelay, an insurer, the police, a regulator or another lawful investigation.

17. Reporting wrongdoing and safety concerns

Users may report suspected fraud, unsafe practices, criminal activity, health and safety risks, safeguarding concerns or other serious wrongdoing to MotorRelay. Reports should be made honestly and include available supporting information.

MotorRelay will handle a report as sensitively as reasonably possible. A user must not threaten, punish or disadvantage another person for raising a genuine concern or assisting an investigation. This section does not limit any statutory whistleblowing protection or a person’s right to contact the police, a regulator or another appropriate authority.

18. Investigations and temporary suspension

Where fraud, a complaint, misconduct or a safety concern is alleged, MotorRelay may investigate, request documents or statements, review platform activity and records, preserve evidence, and contact relevant users or third parties where lawful and reasonably necessary.

MotorRelay may temporarily suspend or restrict an account while investigating concerns about driving licence validity, insurance, dangerous driving, a police investigation, fraud, harassment, discrimination, bullying, threatening behaviour, safeguarding or other serious misconduct. Suspension is a protective step and does not by itself decide the outcome.

We will act fairly, consider relevant evidence and tell the affected user the outcome where legally and reasonably possible. We may restore access, maintain restrictions or close the account depending on the findings and risk.

19. Data protection responsibilities

Users must keep personal information received through MotorRelay secure, use it only for the relevant run or another lawful purpose, and share it only where necessary and lawful. Personal information must not be copied into personal address books, used for marketing or disclosed to unrelated people.

Users must securely delete personal information when it is no longer needed, subject to any lawful record-keeping requirement. Any loss, unauthorised disclosure, suspicious access or other possible personal data breach relating to MotorRelay information must be reported to MotorRelay immediately.

20. MotorRelay intellectual property

MotorRelay and its licensors own the platform, software, design, branding, logos, text and systems, except for content that users provide. Permission to use the service does not transfer ownership of these rights.

Users must not copy, reproduce, sell, licence, scrape, reverse engineer, interfere with or create a competing service from protected parts of MotorRelay except where the law expressly permits it. Users must not use MotorRelay branding in a way that suggests approval, partnership or ownership without written permission.

21. Protecting platform introductions and fees

A dealer and driver introduced through MotorRelay must not intentionally arrange the same advertised run outside the platform in order to avoid MotorRelay’s agreed fees, payment process or safeguards. Users must not ask another person to conceal an off-platform arrangement.

If a user deliberately bypasses MotorRelay in breach of this section, MotorRelay may restrict the account and seek the fees it can reasonably show were lost, together with any other remedy available by law. This does not prevent users from working together independently where the opportunity did not arise through MotorRelay.

22. Public statements and social media

Users must not knowingly publish false or misleading statements about MotorRelay, a dealer, a driver, a customer or a run. Users must not disclose confidential information, personal data or private run evidence on social media or another public service.

Nothing in this section prevents an honest review, a genuine complaint, a protected disclosure, a report to an authority or any other statement protected by law.

23. Other unacceptable behaviour

You must not provide false documents or evidence, share accounts, manipulate location or payments, misuse private information, interfere with the service, conceal an accident or use MotorRelay for unlawful or unsafe activity.

24. Account restriction and closure

We may restrict or close an account where reasonably necessary because of fraud, false information, invalid insurance or licences, serious safety concerns, abusive conduct, repeated serious failures, unpaid amounts, security risk or a legal requirement.

We will normally explain the reason and provide a way to request review. Immediate action may be necessary to protect people, vehicles, evidence, payments or the service. Closing an account does not remove an existing payment or legal responsibility.

25. Privacy and content

Our Privacy Policy explains how we use identity information, documents, photographs, messages, location and payment records. You may use information received through a run only for that run or where the law requires it.

You keep ownership of content you provide. You give MotorRelay permission to store and use it only as reasonably needed to operate the service, create reports, prevent fraud, support users, handle complaints and comply with law.

26. Availability and responsibility when things go wrong

We aim to provide a reliable service but cannot promise uninterrupted availability. External payment, mapping, mobile, communications or verification providers may sometimes cause delay.

Each dealer and driver remains responsible for their own information, conduct, insurance and obligations. MotorRelay is responsible for loss that is a reasonably foreseeable result of MotorRelay breaking these terms or failing to use reasonable care and skill.

MotorRelay is not responsible for loss caused by another user, an undisclosed vehicle defect, unsuitable insurance, unlawful instructions or events outside our reasonable control, except where the law says otherwise. We do not exclude responsibility for death or personal injury caused by negligence, fraud, fraudulent statements or anything else that cannot lawfully be excluded.

27. Changes to these terms

We may update these terms for legal, safety, security or service reasons. We will publish the new date and give reasonable advance notice of a material change where practicable. A change will not remove a payment right already earned or rewrite an agreed run retrospectively unless the law requires it or the affected parties agree.

28. Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales will deal with disputes, subject to any mandatory right the law gives a user to bring a claim elsewhere.

29. Contact

Questions and support requests can be sent to support@motorrelay.com.

Company details: MOTORRELAY LTD is registered in England and Wales under company number 16782823. Its registered office is Unit 28 Accrington Road, Burnley, England, BB11 5EF. MotorRelay is not VAT-registered.

Formal legal notices to MotorRelay may be sent by post to its registered office or by email to support@motorrelay.com.