Privacy and account control

Delete your MotorRelay account

You can ask us to permanently delete your account and associated personal data, whether or not you still have the app installed.

If you can sign in

Open MotorRelay, go to Account settings → Account details → Delete your account, and follow the confirmation steps.

If you cannot use the app

Email us from the address linked to your account. Tell us that you want your MotorRelay account and associated personal data deleted. We may reply to verify that the request comes from you; never send us your password or identity documents by email.

If the email button does not open your mail app, send your request to support@motorrelay.com.

What happens next?

1. We confirm the request and, where needed, verify that you own the account.
2. We review open runs, payments and disputes, then delete data we no longer need, including relevant data held by service providers.
3. We email you when deletion is complete, normally within 30 days of a verified request. If a particular record must be retained, we explain why.

Deleting an account is permanent. Some transaction, safety or dispute records may need to be kept where a legal obligation or valid claim requires it. Account deletion is not merely deactivation.

For details, read our Privacy Policy.